• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • By: Kriss Barlow, RN, MBA Thanksgiving is here. It’s one day when work takes a back seat to personal traditions including  family, food, and football.  As Americans, we get a bit retrospective and humbled by all that is right about our country.  Through many trials, our forefathers did their part to give us a better life. For healthcare professionals it is an opportunity to consider those individuals that have offered guidance, support, mentoring or a much needed word of encouragement.  Thank you does have a role in our professional acumen and yet, sometimes in the pace of work-life, it tends to be overlooked. With grateful consideration consider individuals in your career who: Showed interest in your ideas Recognized you and

    Nov 27,
  • By: Allison McCarthy, MBA It feels so good when I see clients have great results.  Becker’s Review recently highlighted Southcoast Health System’s recruitment results http://www.beckershospitalreview.com/hospital-physician-relationships/southcoast-health-system-is-on-provider-recruiting-spree.html.  You might say “well they’re in MA so how hard can it be”.  Despite all of the region’s training programs and world-renowned hospitals, this state is on the aggressive side of risk contracting, has the Attorney General and Justice Department constantly investigating pricing and trade restrictions and was the first state to pass health reform.  Not necessarily a physician practice panacea. Southcoast recognized that success in this market meant having a sizable and well stratified physician network.  Barlow/McCarthy worked with their strategic planning team to create their medical staff development plan.  While the analysis was

    Nov 13,
  • By: Kriss Barlow, MBA, RN While logic should play a role in managing emotions, I think that being logical doesn't help anyone work through the highs and lows.  I am not a woman who de-emphasizes a victory because “logic “ tells me that my referral development or recruitment success might not be the same.   I read a lot about sales and from the experts, I have learned this advice. Allow the emotion to happen.  Recognize this is just part of it and there will be ups and downs. Find acceptable ways to deal with it.  It may be that if you have had three bad prospecting calls in a row, you give yourself permission for a 30-minute break from calling.

    Nov 05,