• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • In this season of Thanksgiving, the Barlow/McCarthy team has taken some time to put together their messages of thanks. Those messages are below… From all of us on the team, we are thankful for the clients we serve and the people we have met. Happy Thanksgiving! Allison McCarthy, Principal I am extremely grateful this year for the health care system we enjoy and those that specifically took care of my husband and father this year.  While we sometimes angst over the dysfunctions of the US health care system, we just have to look in other countries (i.e. those in Africa) to see what benefits we enjoy.  Then when those closest to me needed the specialized skills and expertise of our

    Nov 26,
  • By: Kriss Barlow, RN, MBA Thanksgiving is here. Its one day when work takes a back seat to personal traditions including family, food, and football. As Americans, we get a bit retrospective and humbled by all that is right about our country. Through many trials, our forefathers did their part to give us a better life. For healthcare professionals it is an opportunity to consider those individuals that have offered guidance, support, mentoring or a much needed word of encouragement. Thank you does have a role in our professional acumen and yet, sometimes in the pace of work-life, it tends to be overlooked. Gratefully consider individuals in your career who: Showed interest in your ideas Recognized you and made sure you

    Nov 25,
  • By: Kriss Barlow, RN, MBA [quote style="boxed"]“If you could wake up tomorrow having gained any one ability or quality, what would it be?” The Book of Questions, Gregory Stock, PhD.[/quote] One of the things I love most about my job is the chance to work with so many excellent field staff and leaders on their journey to enhance the physician relations role. Of recent, I have been taking stock of the response to a question I often ask when we start a training session.  “Where do you want us to spend time in helping you improve your skill set?” Very often, the participants pass over the need to call out personal liabilities or needs. Instead, the replies offer suggestions they

    Nov 13,