• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • By: Allison McCarthy, MBA How much we can change our results is often a function of focus.  We live in a world of distractions with our computers and smart phones chirping at us with emails, phone calls or text messages.  We've become so used to working this way that it has become the norm.  But should it be? A couple of weeks ago, I had a procedure done on my elbow to fix a bad case of tendinitis. When the physician told me that I couldn't do anything repetitive for six weeks – including typing – I didn't know how I would survive. But the amazing truth is that this experience has required me to really think about how I

    Dec 30,
  • We just wanted to take a moment to wish you a Merry Christmas and Happy Holidays! The season wouldn't be complete without thoughts of the wonderful clients and friends we have met doing work we love. Have a wonderful holiday!  

    Dec 24,
  • By: Allison McCarthy, MBA While most businesses tend to slow down over the holidays, physician recruitment does the opposite.  The end of the year is a time when candidates are more available for interviews. Physicians, who are dissatisfied with their current position, start considering new opportunities as part of their New Year goals. Residents and fellows begin solidifying their post-training practice venues. They’re all gearing up to take action, which means we also need to be ready. During a webinar I recently provided for a client organization, I shared the three “mission-critical” components of successful physician recruitment: 1. Define the Position The best way to ensure success is to clearly define the position from the candidate’s perspective.  How do the

    Dec 18,
  • By: Kriss Barlow, RN, MBA I often search the web for interesting facts when I prepare talks or articles. When trolling, I found this survey conducted by the Associated Press-NORC Center for Public Affairs Research.  I think there are some really interesting implications for those of us who support healthcare providers in their messages. The study shows that Americans do not think that information about the quality of health care providers is easy to come by, and they lack trust in information sources that tend to produce such indicators. When it comes to a quality health care provider, most Americans focus on the doctor patient relationship and their interactions in the doctor’s office.  So the question becomes, “How do we

    Dec 09,