• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • By: David F. Zirkle, PhD I saw an advertisement the other day for a mobile app that connects consumers with healthcare providers via their smart phones.  The advertisement stated that 90 percent of the conditions seen at emergency departments and urgent care clinics can be diagnosed and treated through the app – including prescriptions automatically sent to the consumer’s preferred pharmacy.  WOW! That’s when it dawned on me how much healthcare has really changed over the past several years.  That also led me to think that those inside the industry tend to focus on how these changes affect US without giving a lot of thought to the impact on consumers – our customers! Layer on top of these amazing technology

    Feb 26,
  • By: Allison McCarthy, MBA In her book, The Sweet Spot, Christina Carter, PhD says, "Our lives are like a set of interlocking gears of varying sizes. Often, we try to improve our lives by moving the large gears...” Dr. Carter goes on to explain that, sometimes, by shifting the small gears, the ones that rotate relatively easily, we can produce greater change in our lives. Because all of the gears are interlocked, when we tweak a small gear, we effortlessly start the larger gears moving. If you think about the gears in your everyday work lives, you might find you’re putting too much effort into moving the “big ones,” those cumbersome gears that feel stuck. Maybe, by focusing on a

    Feb 18,
  • By: Kriss Barlow, RN, MBA I have been actively reading about leadership and there is so much material. You’d think we’d all be awesome at the role but in reality, have you seen the statistics on how many people leave jobs because of the boss? I suspect we all have stories of the good bosses and the not so good. Rather than go down the path of, “Let me tell you about the bad one I had…” I was reminded of the significance of a great boss; one that “gets it.” In my career I have been blessed to have bosses that demonstrated the right attributes to support my role in the company. As I go through some of those

    Feb 05,