• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • By: David F. Zirkle, PhD Have you ever had the experience while reading an article of a single fact jumping off the page?  I did the other day while reviewing a Pew Research Center report.  The article states that the U.S. Census Bureau now projects the “Millennial” generation (also known as Gen Y) to surpass Baby Boomers as the nation’s largest living generation in 2015.  Millennials defined as individuals between the ages of 18 to 34 are projected to number 75.3 million, surpassing the 74.9 million Boomers. Marketers often focus on Boomers due to their numbers and increased consumption of healthcare services.  However, as the Millennial wave begins to roll over the healthcare system, marketers will face new challenges to

    Mar 24,
  • By: Allison McCarthy, MBA Two current biographies, Unbroken and 41, highlight the importance of our relationships, not only in crisis situations, but also in the growth of our careers.  The moral of these stories: None of us can achieve success on our own.  Unbroken, the story of Louis Zamperini, a Japanese prisoner of war during WWII, shows us how relationships can sustain us during our worst hours. Zamperini shared his small allotment of food with prisoners who were suffering greater malnutrition. He sacrificed his own needs, not because he wanted something from the others, but because he felt they needed it more. After the war, when Zamperini sank into alcoholism, his fellow POWs saved him when he needed support the

    Mar 17,
  • By: Kriss Barlow, RN, MBA I couldn’t resist the analogy. Extreme weather is on the minds of many these days. Boston and other parts of the Northeast have just “had it” with storms piling up more and more of the white stuff. The infrastructure is not able to handle it, but Mother Nature doesn’t seem to care! It’s not so far from the work life of many talented health care professionals, is it? When the work piles up, how do you manage the onslaught and your general disposition? Which one are you? I work harder and faster, perhaps with a little attitude I acknowledge the request and then continue to do what I believe is best I stress over it.

    Mar 05,