• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • By: Kriss Barlow, RN, MBA Did I leave the topic of change hanging?  A few weeks ago I blogged about why change is so hard (10 Reasons Why Healthcare Resists Change).  Since then I’ve had some of you ask, “Well, are you going to give us some ideas to make it easier?” Fair question. If I had the magic answer, I promise, you’d be the first to know! The reality is there is no simple recipe to make change easier.  Managing change requires that you take an introspective look at the underlying dynamics and adjust accordingly. As I shared in my earlier post, many physician relations programs are under pressure to function more strategically, demonstrate higher ROI and achieve more

    Jul 09,
  • By: Allison McCarthy, MBA These days, the words, “If only…” resounds within physician recruitment. If only… “Practice management would communicate their open positions sooner...”  If only…"Marketing took a more active role in creating physician recruitment promotional materials.” If only… “Our colleagues would learn to collaborate.” Sound familiar?  If so, you’re not alone. The good (and bad) news is that a recent Harvard Business Review (HBR) article “Why Strategy Execution Unravels – and What to Do About It” (LINK) reported that cross-functional reliability is a significant challenge in all types of business.  Based on their survey, the authors cited that only 9% of participating managers said they can rely on colleagues in other functions for support – resulting in delayed deliverables and

    Jul 01,