• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • By: Allison McCarthy, MBA | amccarthy@barlowmccarthy.com During a client’s physician leadership meeting, the hospital CEO expressed appreciation to them and their colleagues for “making the hospital volume so strong over the past few months.” My initial reaction was “good for him” for giving those physicians that recognition – for there are so many that do not. But then I looked at the faces of these physician leaders and saw blank expressions.  No smiles, no nods – no reaction at all.  The CEO’s expression of gratitude didn’t seem to resonate. Why not? Then I read a recent Harvard Business School article by Heidi Grant Halvorson, Ph.D., titled “Stop Making Gratitude All About You.” Dr. Halvorson noted that a common mistake when

    Aug 30,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Competition. Click the player below to listen:   If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Competition - 8/29/2016.   We just launched a new course at B/Mc Academy! It is one you won't want to miss. The course is titled Four Must-Haves for Physician Referral Development in a Specialty Clinic. Click HERE to learn more and sign up.  

    Aug 28,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Attitude. Click the player below to listen:   If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Attitude - 8/22/2016.   We just launched a new course at B/Mc Academy! It is one you won't want to miss. The course is titled Four Must-Haves for Physician Referral Development in a Specialty Clinic. Click HERE to learn more and sign up.  

    Aug 21,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Strategic Sales. Click the player below to listen:   If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Strategic Sales - 8/15/2016.   We just launched a new course at B/Mc Academy! It is one you won't want to miss. The course is titled Four Must-Haves for Physician Referral Development in a Specialty Clinic. Click HERE to learn more and sign up.  

    Aug 14,
  • By: Kriss Barlow | kbarlow@barlowmccarthy.com “One of my organization’s team members just dropped the ball…” Whether it is an operations lead who fails to follow-up with a doctor or a colleague who failed to meet a promised deadline, it’s frustrating. And while there may be a reason, we all appreciate that customer experience takes a hit. You’d like to call them out for it and I suspect most of us have tried that in an active or passive way without much satisfaction. What’s the alternative? Inventory the frequency. Ask, “Is it a chronic issue or an outlier?” Consider other times when we failed to honor a promise with this practice- customer. List all that you know in a given time

    Aug 10,