• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Relationships. Click the player below to listen: If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Relationships - 12/26/2016.   Our latest course at B/Mc Academy is a good one! If you work in recruitment OR relations this course is going to be helpful. Join Barlow/McCarthy Principals Kriss Barlow and Allison McCarthy as they explore the topic or retaining new recruits. We all know the

    Dec 25,
  • By: Allison McCarthy, MBA | amccarthy@barlowmccarthy.com Some see it as an opportunity to slow down but don’t let yourself be fooled.  This is a great time to be doing all you can to build up your provider recruitment pipeline. Just adapt your approach to fit the time of year. For example: People are in a more generous mood and patient schedules at a slower pace. Give your physicians a short list and ask them to network with potential prospects. This is the time of year when residents learn whether they have been accepted into a fellowship. Prepare a list of those that told you that was their plan and reach back to see if it got fulfilled.  If not, they

    Dec 20,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Great Messages. Click the player below to listen: If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Great Messages - 12/19/2016.   Our latest course at B/Mc Academy is a good one! If you work in recruitment OR relations this course is going to be helpful. Join Barlow/McCarthy Principals Kriss Barlow and Allison McCarthy as they explore the topic or retaining new recruits. We all

    Dec 18,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Relationships. Click the player below to listen: If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Relationships - 12/12/2016.   Our latest course at B/Mc Academy is a good one! If you work in recruitment OR relations this course is going to be helpful. Join Barlow/McCarthy Principals Kriss Barlow and Allison McCarthy as they explore the topic or retaining new recruits. We all know the

    Dec 11,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com The mood within practices has a lot to do with physician relations effectiveness and it’s December!  How would you answer this question for the practices you call on? “The general disposition of my practices is ______.” They may be frantic, festive, business as usual or any number of emotions that accompany this time of the year. Many accomplished field staff use their December calls to gather perspectives. It’s a great time to reflect on the past or create a shared vision for the future. For larger teams, the responses can be grouped to add the customer’s voice to your internal year-end summary. As you create your ideal question, consider your current relationship with

    Dec 07,