• By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Right wrong or otherwise, we all make snap judgments when we meet new people. Last week I needed help from an airline gate agent and here’s what happened: I approached the counter ready to beg, cajole and flaunt my frequent flyer status as I wanted to get home on an earlier flight. As I approached the counter, the gate agent looked up immediately, smiled and asked how she could help in a warm and engaging way. She listened fully to my request and then said, “Let’s see what we can do to make that happen.” The interaction was all of three minutes and yet, it left me feeling positive, I know her name

    Feb 01,
  • By: Jeff Cowart, MAH | jcowart@barlowmccarthy.com The beginning of a new year, the launch of a new goal, a significant change in direction – all of these are opportunities for reflection on where we’ve been and where we’re going. Usually, this reflection is accompanied by resolutions, declarations of new direction, and a burst of new energy. Too often, however, this process quickly devolves into disruption at the hands of the mundane, the heavy tug of the status quo, and the loss of traction toward our new goals. Then the malaise and disappointment of failure starts to hover and nag. Why is this cycle so familiar? The truth is, the cycle has nothing to do with our good intentions nor our

    Jan 25,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Strategic Sales. Click the player below to listen:   If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Strategic Sales - 5/30/2017. A large part of our mission at Barlow/McCarthy is helping you stay on top of your game with blogs, podcasts and education. In this vein we have created a selection of online courses at B/Mc Academy. Check out our Relations and Recruitment courses: www.bmcacademy.barlowmccarthy.com.  

    May 29,
  • By: Allison McCarthy, MBA | amccarthy@barlowmccarthy.com As clients share concerns about their onboarding process, credentialing tops the frustration list - with anxiety over start date delays and bad impressions demonstrated to the new recruit. Credentialing involves a myriad of procedures to grant provider privileges to practice at the hospital/facility and to participate in health plans.  Numerous steps must be completed in specific order, accompanied by the right documentation, for the provider to move from one stage to the next. Credentialing is often in the hands of small team, within a medical staff or credentialing office, with piles of documents to process and deadlines to fulfill. And, these individuals are not typically perceived as the epicenter of gold-standard customer service. Add

    May 23,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Focus. Click the player below to listen:   If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Focus - 5/22/2017.   A large part of our mission at Barlow/McCarthy is helping you stay on top of your game with blogs, podcasts and education. In this vein we have created a selection of online courses at B/Mc Academy. Check out our Relations and Recruitment courses: www.bmcacademy.barlowmccarthy.com.  

    May 21,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Strategic Sales. Click the player below to listen:   If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Strategic Sales - 5/15/2017.   A large part of our mission at Barlow/McCarthy is helping you stay on top of your game with blogs, podcasts and education. In this vein we have created a selection of online courses at B/Mc Academy. Check out our Relations and Recruitment courses: www.bmcacademy.barlowmccarthy.com.

    May 14,
  • By: Kriss Barlow, RN, MBA | kbarlow@barlowmccarthy.com Welcome to B/Mc’s Monday Morning Minute, an audio message to jump start your week. The brief messages include reminders, new ideas and sometimes a little therapy to slide into the work week with ease. This week's topic is Impact. Click the player below to listen:   If you are having trouble with the audio player you can download the audio file here: B/Mc Monday Morning Minute - Impact - 5/8/2017.   A large part of our mission at Barlow/McCarthy is helping you stay on top of your game with blogs, podcasts and education. In this vein we have created a selection of online courses at B/Mc Academy. Check out our Relations and Recruitment courses: www.bmcacademy.barlowmccarthy.com.  

    May 08,