• By: Allison McCarthy, MBA | amccarthy@barlowmccarthy.com The airlines have recently demonstrated some danger signs for physician recruitment. With their focus on filling airplanes versus the quality of the experience, a few carriers have damaged their reputations with the flying public. As one who flies regularly, I feel as though I’m just a widget moving through the air travel process rather than a customer to be satisfied. The airlines seem to be more concerned with volume than value. And customers are pushing back. Physician recruitment may be on the same trajectory. With searches per recruiter reaching 30, 40, 50 per year, that increasing volume just means less time and attention available to bring value to individual candidates. Recruiting a new physician

    Aug 08,
  • By: Allison McCarthy, MBA | amccarthy@barlowmccarthy.com As clients share concerns about their onboarding process, credentialing tops the frustration list - with anxiety over start date delays and bad impressions demonstrated to the new recruit. Credentialing involves a myriad of procedures to grant provider privileges to practice at the hospital/facility and to participate in health plans.  Numerous steps must be completed in specific order, accompanied by the right documentation, for the provider to move from one stage to the next. Credentialing is often in the hands of small team, within a medical staff or credentialing office, with piles of documents to process and deadlines to fulfill. And, these individuals are not typically perceived as the epicenter of gold-standard customer service. Add

    May 23,
  • By: Allison McCarthy, MBA | amccarthy@barlowmccarthy.com The Association of American Medical Colleges (AAMC) recently released the 2017 update to its Physician Supply and Demand Projections.  While demand still outweighs supply is still the overall conclusion, the shortfall is lower than previously projected. Researchers used various scenarios to compare demand/supply – testing many of the factors considered to be the “fix” to the pending physician shortage. Demand Supply Changing demographics Early or delayed retirements Improved care coordination Millennial hours worked Expanded use of retail clinics GME expansion Increased use of ACPs Population health improvements Key Findings  In primary care, the use of nurse practitioners will increase the total supply of providers Medical specialties also have increasing supplies with more physicians choosing

    Apr 11,
  • By: Allison McCarthy, MBA | amccarthy@barlowmccarthy.com I was recently in and out of LaGuardia Airport with a rental car for client work.  While I hadn’t experienced travel logistics in this location before, I certainly had expectations based on prior experience. After deplaning, I asked at the Welcome Center where to find the rental car shuttle given the lack of signage or other direction. The representative asked which vendor and then directed me to the “purple bus.”  I assumed this would take me to the rental car facility, but the bus dropped us off on a neighborhood street.  No signage. No communication.  And only because I saw another traveler walk toward a shuttle bus did I realize I needed to do

    Mar 02,
  • By: Allison McCarthy, MBA | amccarthy@barlowmccarthy.com A client recently held an educational event for its family medicine residents. While the goal was to help the residents make post-training career decisions, the underlying assumption was to build awareness of the health system’s practice opportunities. The event was successful in many ways – a solid turnout of residents, great networking, open dialogue, a lovely venue and a keen sense of accomplishment for the host leadership team. For me, the big “aha moment” was learning how much residency training orientation influenced practice preferences. Given its location, the residency clinic serves a lower income population. The clinic structure resembles a community health center – with a full range of outpatient services in a single

    Jan 26,