• By: Kriss Barlow, RN, MBA As far as buzz words go, “value” is a biggie in health care today. In fact, the focus of most strategy sessions has shifted from “volume” to “value,” and yet there doesn't seem to be a clear path to “value.” Clearly, healthcare providers strive to add value to every patient’s experience, every time. However, the scores do not show progress. Maybe the key to putting measurements around value is to start having more personal conversations about value. Here’s what I’m talking about, a few questions to get the conversations rolling: What should a field sales call or recruitment call include when the goal is mutual respect? How has difficult case you've had in the last

    Aug 20,
  • By: Kriss Barlow, RN, MBA Each week, I am blessed to work with different organizations across the country. And each week, I am struck by the fact that leaders in organizations – regardless of location, size, or type – are hungry to hear about solutions to the challenge of engagement. Really talented people  are wondering how best to engage the physicians in new initiatives that go beyond the delivery of optimal healing experiences and begin to move toward the increasingly important goal of population health management. The neat part is that leading organizations that are taking on elements of the challenge and they are willing to talk about it.  Reading about it is OK, but hearing first-hand is better as

    Aug 09,
  • By: Jeff Cowart, BMc Consultant I was intrigued by the headlines in the newspapers this morning about the founder of Amazon, Jeff Bezos, acquiring one of the icons of American journalism, The Washington Post. Newspapers are my old industry and I've lived through and watched them essentially lose the community information franchise they once owned, primarily because early on the leaders who were just too comfortable in old world models could not foresee how money could be made on the internet. For the past dozen years, I've worked in the traditional model of hospitals and healthcare delivery. And, as our industry transitions into population health management, consumer-directed care, and telemedicine – just to name a few trends – I can’t

    Aug 06,