Mystery Shopping

Sometimes unique challenges need a fresh set of outside eyes to unemotionally and objectively test, accurately record, and report key facts. Only then can effective solutions be developed and implemented. We have been providing well-defined methodology – with quantitative and qualitative analysis and reporting and tactical recommendations – for years and we know it works. We assess three important dimensions:

  • Access – What is the true experience your patients and prospective patients have in trying to get in to see your physicians?
  • Service – What is the true experience patients have before and after they see the physician? 
  • Process – What about the overall navigation and referral experience?

Our Expertise

Hospital and medical practice success is built on the strength of relationships with physicians. Without that, there is no growth. Field liaison programs remain the most effective way to create and maintain meaningful connectivity with physicians. Learn More

Recruiting a strong pipeline of physician talent is the cornerstone of a strong hospital or medical practice. Physician recruitment teams play a critical role and high performance recruitment teams are vital to success. Learn More

Physician practices are now a part of almost every health system. Each practice is unique, and requires a tailored solution for recruiting and retaining patients. Building on years of real-world marketing application and success, we help you get it right. Learn More 

And let’s do it on your timeline and within your budget.