Sometimes unique challenges need a fresh set of outside eyes to unemotionally and objectively test, accurately record, and report key facts. Only then can effective solutions be developed and implemented. We have been providing well-defined methodology – with quantitative and qualitative analysis and reporting and tactical recommendations – for years and we know it works. We assess three important dimensions:
- Access – What is the true experience your patients and prospective patients have in trying to get in to see your physicians?
- Service – What is the true experience patients have before and after they see the physician?
- Process – What about the overall navigation and referral experience?