Chronic Operational Issues Getting You Down? Get Creative!

By: Betsy Finkelmeier, RN, MBA “Creativity, as has been said, consists largely of rearranging what we know in order to find out what we do not know. Hence, to think creatively, we must be able to look afresh at what we normally take for granted.” – George...
Taking on the Tough Operational Challenges

Taking on the Tough Operational Challenges

By: Betsy Finkelmeier, RN, MBA There are no secrets to success. It is the result of preparation, hard work, and learning from failure. -Colin Powell There is no question that health care organizations have becoming increasingly complex.  System affiliations have...

The Pathway to Internal Buy-In: Disciplined Project Management

By: Betsy Finkelmeier, RN, MBA “First, have a definite, clear practical ideal; a goal, an objective. Second, have the necessary means to achieve your ends; wisdom, money, materials, and methods. Third, adjust all your means to that end.” — Aristotle If there is...

Best Practice for Effective Referral Issue Management in 2015

By: Betsy Finekelmeier, RN, MBA “Discipline is the bridge between goals and accomplishment.” -Jim Rohn Physician sales representatives spend significant time managing issues that threaten retention of their loyal customers.  All too often, members of the...