By: Kriss Barlow, RN, MBA Good referral development starts with a conversation and the building of a relationship and trust. Relationships can have the right elements and exist forever, but never move into new referral business. For example, although a family...
By: Kriss Barlow, RN, MBA As far as buzz words go, “value” is a biggie in health care today. In fact, the focus of most strategy sessions has shifted from “volume” to “value,” and yet there doesn’t seem to be a clear path to “value.” Clearly, healthcare...
By: Kriss Barlow, RN, MBA Each week, I am blessed to work with different organizations across the country. And each week, I am struck by the fact that leaders in organizations – regardless of location, size, or type – are hungry to hear about solutions to the...
By: Kriss Barlow, RN, MBA Sometimes sitting in an airport, I people watch. I see people who feed on attention. I notice the very loud ones, the business people empowered by the act of “doing a deal,” the movers and shakers who live to close one and open the next...
By Kriss Barlow, RN, MBA With so much pressure to grow new referrals and gain additional volumes it is easy to focus exclusively on new business, sometimes at the expense of those physicians whose referrals you need to keep. To start your year strong, take a few...
By Kriss Barlow, RN, MBA Relationship building with doctors can often be derailed because of perceptions. These perception challenges often fall into three major categories: Negative feelings at a personal level Negative feelings based on feedback from patients about...
