Don’t Let Data Be a Barrier. Make It Work!

By: Susan Boydell If you engage your service line leaders in your ability to grow their business and make them look good, they will often be very supportive. Ask any liaison or their manager what frustrates them and the word “data” is usually somewhere in their...

Leakage: Plugging the Holes

By: Susan Boydell Your plan should quantify your objective for achieving additional volume as well as outline the steps required to achieve your goals. Those of us with volume-building responsibility for our organizations appear to have a new word in our vocabulary:...

Getting Leadership’s Attention Through Innovative Reporting

By: Susan Boydell You’ve gone out into the field, talked with physicians, compiled actions steps and presented a volume of viable suggestions to leadership… And nothing happens. Now what? To make sure you don’t find yourself in that “Now what?” position, it’s...