By: Kriss Barlow, RN, MBA This blog is a bit of a whine, mostly because so many of my clients deal with this. Everyone is a referral development expert, and in healthcare our experts are often clinicians, operations and finance leaders who freely share their...
By: Kriss Barlow, RN, MBA Good referral development starts with a conversation and the building of a relationship and trust. Relationships can have the right elements and exist forever, but never move into new referral business. For example, although a family...
By: Kriss Barlow, RN, MBA As far as buzz words go, “value” is a biggie in health care today. In fact, the focus of most strategy sessions has shifted from “volume” to “value,” and yet there doesn’t seem to be a clear path to “value.” Clearly, healthcare...
By: Kriss Barlow, RN, MBA Each week, I am blessed to work with different organizations across the country. And each week, I am struck by the fact that leaders in organizations – regardless of location, size, or type – are hungry to hear about solutions to the...
By: Kriss Barlow, RN, MBA Sometimes sitting in an airport, I people watch. I see people who feed on attention. I notice the very loud ones, the business people empowered by the act of “doing a deal,” the movers and shakers who live to close one and open the next...
