Earning the Yes through Effective Customer Management

Author: Kriss Barlow, RN, MBA The author updated this article in 2009, to reflect the most current market and trends in physician relations/sales strategy. The article discusses different attitudes that slow the sales process, whether the audience is a physician or an...

Four Barriers to Successful Physician Sales

Author: Kriss Barlow, RN, MBA This article appeared in Healthcare Marketing Advisor, January 2007 and was updated by the author in 2009, to provide readers with the most current market reflections. What makes some physician relations programs so successful, whereas...

Important Sales Rules Not to Live By

Author: Kriss Barlow, RN, MBA Anyone who’s ever sold anything to anyone has learned the lessons of what not to do. Conversely, those negative experiences can teach us to do things the right way-and how to build solid relationships with our customers. Consider...

Communication to Keep Physicians in the Loop

Author: Kriss Barlow, RN, MBA For almost every healthcare executive, managing change seems to be a daily obligation. Change means that people and departments are in a state of flux. What is all of this change doing to impact communication? Tremendous energy is being...

Communicate – and Relate – with Physicians

Author: Kriss Barlow, RN, MBA This article, updated in 2013, provides a simple list of suggestions to ensure that meetings to gather physician input and provide marketing insights are well managed, meaningful and get you the outcome you and the physician desires....

Thoughts and Actions

By Kriss Barlow, RN, MBA The times certainly are changing. For some, the level of comfort within a position is very uncertain and subject to change at a moment’s notice. While it’s hard not to take a wait-and-see attitude, I suggest just the opposite. Harness your...