Are Issues and Barriers Bogging You Down? Embrace them!

By: Susan Boydell“Learning from mistakes and constantly improving products is a key in all successful companies.” — Bill Gates“I would love to use you, but you just make it too difficult.” I’m guessing that all of you have heard that at least once, and some of...

Best Survey Practices

By: David Zirkle, PhD “According to a new survey — three out of every four people make up 75% of the population.” – David Letterman, TV Host Surveys are a great way of collecting information to support the decision-making process.  Surveys are a...

Physician Relations: Internal Support for External Focus

By: Kriss Barlow, RN, MBA “It’s the sales rep’s job to identify the decision-making process, know the players involved in it, know how to influence the decision process towards a decision and satisfy the needs of each of those involved.”...

Best Practice for Effective Referral Issue Management in 2015

By: Betsy Finekelmeier, RN, MBA “Discipline is the bridge between goals and accomplishment.” -Jim Rohn Physician sales representatives spend significant time managing issues that threaten retention of their loyal customers.  All too often, members of the...

Mastering Your Physician Recruitment Message

By: Allison McCarthy, MBA “Unless you can demonstrate your benefits, all you are left to compete with is price.” ― Jeffrey Fry Read any physician recruitment posting and tell me, quick, what’s the benefit?  If it doesn’t jump off the page, then it’s likely describing...

Rethinking Physician Network Development

By: David F. Zirkle, PhD “Location, location, location” – first used in a real estate ad in the Chicago Tribune in 1926 Medical staff planning has traditionally focused on the number of physicians required to serve the healthcare needs of a defined population or...